Talk to a real person
Order questions, returns, sizing advice or bulk enquiries — WhatsApp is fastest, but every channel below reaches the same team.
Send us a message
We reply to every message within one working day. If it is urgent, use WhatsApp instead.
By sending this you agree we may contact you about your enquiry. We never sell your details.
Reach us directly
WhatsApp (fastest)
+1 786 827 2572Replies in under an hour, 9am to 9pm
Phone
+1 786 827 2572Monday to Saturday during business hours
support@affanecom.comReplies within one working day
Office
AFFAN ECOM LLC, 7901 4th St N, Fl 21692, Saint Petersburg, FL 33702-4305, USACollections by appointment only
Business hours
- Monday to Friday9:00 AM to 9:00 PM
- Saturday10:00 AM to 8:00 PM
- Sunday12:00 PM to 6:00 PM
- Public holidaysWhatsApp only
Times are US Eastern, where the company is registered. Orders placed outside these hours are confirmed the next working morning.
Follow AFFANECOM
Restock alerts, flash sales and new arrivals go out on social first.
Find our office
Collections by prior appointment only — message us on WhatsApp first so we can have your order ready.
AFFAN ECOM LLC, 7901 4th St N, Fl 21692, Saint Petersburg, FL 33702-4305, USA
Before you message us
These five questions cover most of what people write in about.
Where is my order?
Use the order tracking page with the number from your confirmation email. If tracking has not updated in 48 hours, message us on WhatsApp with the order number and we will chase the courier directly.
How do I start a return?
Message us on WhatsApp within 7 days of delivery with your order number and a photo of the item. We arrange the courier pickup from your address. Refunds are processed 3 to 5 working days after the parcel reaches us.
Do you take bulk or corporate orders?
Yes. For ten units or more we offer tiered pricing, custom invoicing and scheduled delivery. Choose “Bulk or corporate order” in the form above with your quantities and we will send a quote within one working day.
Can I collect from your office?
Yes, by appointment. Message us on WhatsApp with your order number and a preferred time, and we will confirm once the parcel is packed and waiting at reception.
My product is faulty, what now?
Send a short video or photo showing the fault along with your order number. For items under warranty we coordinate with the service centre on your behalf. Anything faulty on arrival we replace, and we cover shipping both ways.
Still browsing?
Browse 24 products across 12 departments — with cash on delivery in Pakistan, 7-day returns and a team that answers on WhatsApp.